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Language Ownership Program

As one of the most distinctive services that Chillistore offers, the Language Ownership Program (LOP) bridges the gap between the translation and reviewing teams. The LOP ensures your requirements and expectations are properly addressed. It consists of six fundamental pillars:

  • Linguistic Quality Evaluation: A live report based on corrections implemented by our reviewers after delivery of translated content. Linguistic Quality Evaluation is performed in a customized way using an evaluation model drafted together with you (error types, severity levels, thresholds). This can be done using the LQA feature embedded in a CAT tool or in offline scorecards.
  • Expert Consultancy: Our dedicated team of Quality Managers is always available to share their expertise when there is a need to review existing localization processes or to set up new ones.
  • Daily Communication and Engagement: We promote close and constructive communication among teams through feedback exchange, query management, and different chat communication channels.
  • Quality Meetings: Meetings are led by the Chillistore reviewers, however, all linguists are encouraged to actively participate. Every meeting is documented with meeting minutes, reviewed by the Chillistore Quality Manager and, if necessary, follow-up actions are taken.
  • Quality Reports: Chillistore’s dedicated Quality team collects data from LQAs and arbitrations and displays it on dashboards with charts, maps, and tables to thoroughly analyze quality. This data is made available to all stakeholders.
  • Linguistic Assets Management: Reviewers are granted ownership of this process. A Chillistore reviewer triggers the process by suggesting an update to the termbase, style guide, or translation memory. Project Managers or Quality Managers triage the request and approve or deny it (prior consultation with the you, if applicable).

The Language Ownership Program empowers our team to take ownership and work on strategies to improve quality. Implementing a LOP enables us to:

  • Identify localization pain points and address them timely and properly.
  • Encourage smooth and constructive communication among translation and review teams.
  • Coach and guide translation teams towards success in alignment with your expectations in matters of linguistic quality.
  • Manage, maintain, and update the assets required to work properly on your projects.
  • Analyze quality data from different perspectives to make strategic decisions and come up with tailored solutions.


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