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Ardilaun Court, St Stephen’s Green,
Dublin 2, Ireland

info@chillistore.com

This month marks the ten-year anniversary of Chillistore, and we’re celebrating in big ways! Our Founder and Managing Director Anna Woodward Kennedy was a guest on Global Ambitions — a product brought to you by Argos Multilingual’s Stephanie Harris. Anna and Stephanie discuss Anna’s motivations behind starting Chillistore, the challenges she and her company have faced surrounding LQA, and what it means to embrace LQA as more than just a “step” or formality.

Founded on the agile values of transparency, collaboration, and flexibility, Chillistore aims to bring a total quality management system to localization. Ten years ago, Anna felt frustrated by the role of LQA within the industry — it was viewed as a task, and not as a program or strategy to bring quality to translated content. We work directly with freelancers, to build a community for our clients. Our community hinges on transparency, both from us and our translators. It also emphasizes systematic approaches to quality enhancement. At Chillistore, we believe LQA is everything.

Join us in celebrating our ten-year anniversary by listening to the full episode!

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Interesting news in Podcast Land! Argos’ CEO Véronique Özkaya joined host and Senior Marketing Manager at Venga Stephanie Harris on her podcast, “Global Ambitions.” The topic? Unconscious Bias.

Having worked in companies big and small, Véronique has seen how important diversity is in growing and evolving an organization. Also, as a female entrepreneur with daughters, Véronique understands firsthand how difficult it can be to rise to the top within largely cookie-cutter industries. Why? Well, unconscious bias can often be to blame. Véronique explains the importance of understanding what it is, how it arises, and how to identify it.

Raising awareness among teams is a huge first step, as is ensuring people in leadership positions lead by example. Those in charge of hiring should actively search for candidates who are different from them, and who can add something unique to the table. Véronique also suggests taking “implicit association tests,” which can help individuals identify biases that exist within them (many of which might come as a surprise). Only through looking within can we help promote diversity across organizations.

Listen to the full podcast, or read the transcript.

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Argos Multilingual’s CEO Véronique Özkaya joined SlatorPod to discuss Argos’ recent acquisition of Venga Global — a Language Service Provider (LSP). Venga’s data-driven capabilities round out Argos’ list of services, which include localization, marketing-driven content services, and translation quality services (Chillistore).

Véronique discusses how she moved from inexperienced translator/reviewer, to sales person, to Argos CEO. Having been in the industry for several years, she’s witnessed major shifts in translation and customer expectations. The explosion of technology, coupled with the ways in which content is created and distributed, have forced companies to adapt. Thanks to e-commerce, organizations have learned that neglecting to think outside of their domestic markets creates a major barrier to entry. Understanding where customers are headed and what tools they need to reach their goals is what separates companies from the competition.

Here’s the link to the Slator podcast, where you can learn more about Argos’ acquisition of Venga. 

Learn more about Argos’ acquisition of Venga.

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The Content Wrangler and Heretto just hosted their latest Coffee and Conversation webinar, and it was a groundbreaking one. Transgender motivational speaker, workshop presenter, trainer, and workplace diversity and inclusion consultant Stephanie Battaglino joined Patrick Boseck and Scott Abel to discuss her experience as a transgender woman in the workplace. Having lived much of her life under the male privilege society allows straight, cisgender men, Stephanie’s transition threw her into a new category. 

While holding a corporate VP position at New York Life insurance comapny, Stephanie came out as transgender, making her the first person in the company’s history to come out on the job. She spent 25 years navigating the corporate space as a white, cisgender man, and moved up the corporate ladder with a singular focus: moving forward. She didn’t realize that her white male privilege was helping her in her career, nor did she realize how much privilege she actually had. She didn’t realize what she’d had until she lost it. 

Although Stephanie’s gender has changed, her skills, leadership style, and accomplishments remain the same. And yet, her new position as a woman in the workplace has created unprecedented hurdles. Since coming out, she’s gained new insights into the importance of language when communicating with transgender and non-binary individuals. Language matters, and an understanding of the language to use is one of the first steps toward transforming the workplace. Stephanie’s book, Reflections from Both Sides of the Glass Ceiling: Finding My True Self in Corporate America, depicts her journey, and discusses the importance of culture and language in creating inclusive workplaces. She believes that language begins with culture; you need to have an understanding of culture in order to transform policy into practice. Once you understand the culture, you can work to implement appropriate language, in order to meet people where they are — people you may not have encountered before, but who deserve to be communicated with in ways that resonate with them.

Incorporating inclusive language is one of Chillistore’s primary pillars. As Stephanie states, language starts with culture. Chillistore is here to help you understand cultural differences, so you can implement the correct language. 

Watch the full Coffee and Conversation episode here.

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Our very own founder, Anna Woodward Kennedy, was a guest on Richard Lucas and Kimon Fountoukidis’ “NBN Entrepreneurship & Leadership Podcast.” Her October 26th episode highlights all things relevant to her journey as a Language Quality Assurance Pioneer. She shares her experience growing up in Brazil, and how it primed her for the wavy sea of entrepreneurship. She went from publishing to founding her own business, identifying and leaning on women leaders as she went along. She also learned that self-awareness is paramount, especially when attempting to go where no one has gone before.

Anna built Chillistore about recognizing a profound error within the translation industry’s quality control system. She set out to “right a wrong,” and the result was Chillistore — a team of quality experts that range from linguists, to writers, to artists, to programmers, to managers. They live across the globe, and bring a wide range of experiences to their work. They mend gaps between translators, reviewers, and stakeholders, to help clients understand and appeal to their audiences in a fluid way. Chillistore rights a wrong, and it’s thanks to Anna’s vision, resilience, and hard work.

Check out the full podcast episode.

Related articles

WORK WITH CHILLISTORE

Let’s build something great together

CONTACT US

The Content Wrangler and Heretto just hosted their latest Coffee and Conversation webinar, and it was a groundbreaking one. Transgender motivational speaker, workshop presenter, trainer, and workplace diversity and inclusion consultant Stephanie Battaglino joined Patrick Boseck and Scott Abel to discuss her experience as a transgender woman in the workplace. Having lived much of her life under the male privilege society allows straight, cisgender men, Stephanie’s transition threw her into a new category. 

While holding a corporate VP position at New York Life insurance comapny, Stephanie came out as transgender, making her the first person in the company’s history to come out on the job. She spent 25 years navigating the corporate space as a white, cisgender man, and moved up the corporate ladder with a singular focus: moving forward. She didn’t realize that her white male privilege was helping her in her career, nor did she realize how much privilege she actually had. She didn’t realize what she’d had until she lost it. 

Although Stephanie’s gender has changed, her skills, leadership style, and accomplishments remain the same. And yet, her new position as a woman in the workplace has created unprecedented hurdles. Since coming out, she’s gained new insights into the importance of language when communicating with transgender and non-binary individuals. Language matters, and an understanding of the language to use is one of the first steps toward transforming the workplace. Stephanie’s book, Reflections from Both Sides of the Glass Ceiling: Finding My True Self in Corporate America, depicts her journey, and discusses the importance of culture and language in creating inclusive workplaces. She believes that language begins with culture; you need to have an understanding of culture in order to transform policy into practice. Once you understand the culture, you can work to implement appropriate language, in order to meet people where they are — people you may not have encountered before, but who deserve to be communicated with in ways that resonate with them.

Incorporating inclusive language is one of Chillistore’s primary pillars. As Stephanie states, language starts with culture. Chillistore is here to help you understand cultural differences, so you can implement the correct language. 

Watch the full Coffee and Conversation episode here.

Related articles

WORK WITH CHILLISTORE

Let’s build something great together

CONTACT US