This month marks the ten-year anniversary of Chillistore, and we’re celebrating in big ways! Our Founder and Managing Director Anna Woodward Kennedy was a guest on Global Ambitions — a product brought to you by Argos Multilingual’s Stephanie Harris. Anna and Stephanie discuss Anna’s motivations behind starting Chillistore, the challenges she and her company have faced surrounding LQA, and what it means to embrace LQA as more than just a “step” or formality.

Founded on the agile values of transparency, collaboration, and flexibility, Chillistore aims to bring a total quality management system to localization. Ten years ago, Anna felt frustrated by the role of LQA within the industry — it was viewed as a task, and not as a program or strategy to bring quality to translated content. We work directly with freelancers, to build a community for our clients. Our community hinges on transparency, both from us and our translators. It also emphasizes systematic approaches to quality enhancement. At Chillistore, we believe LQA is everything.